FAQ
Does PhoneStar replace plasterboard on walls?
No. PhoneStar boards cannot be used as a final finishing layer, PhoneStar is used in conjunction with plasterboard to increase the overall sound reduction of wall systems.
What happens if PhoneStar Boards get wet?
PhoneStar boards have been tested to hold their structural integrity after being submerged in water for 24 hours, although they must be dried out before installation if they do become wet.
Do your acoustic systems have fire ratings?
Our acoustic systems are part of an internal assembly; therefore, a fire rating is not usually required. PhoneStar soundproofing boards have a fire rating of class E.
How can I be sure PhoneStar systems will meet G6 building code standards?
PhoneStar systems have been rigorously tested to ensure compliance with G6 building code standards. Our compliance measures include - NZ and EU acoustic laboratory testing, Onsite testing in real-world NZ scenarios, and Marshall Day professional acoustic engineering opinion. Ensure you speak with our technical experts to ensure you are specifying the correct system for your building scenario.
Can PhoneStar handle point loading on floors?
PhoneStar is tested to handle a point loading of 4kn. Depending on the final floor covering, PhoneStar boards have been tested to handle up to 20kn point loading when a 7mm laminate is installed on top,
Installation & support
What happens when I want to cut Phonestar? Does the sand fall out?
Phonestar boards are easily cut using any standard cutting power tools (jig saw, skill saw, etc.) or simply a craft knife. A small amount of sand trickles out as the board is cut. The cut end is then sealed using Phonestar tape before being installed.
Do you offer installation services?
Woodland Acoustics does not provide installation services, please refer to our preferred installers page for more information.
Can any floor covering be installed on top of Phonestar?
Only floating floors can be installed directly over Phonestar boards. When installing glue-down floors, e.g. tiles, timber, sheet vinyl, our 4mm decoupling plate must first be glued onto the phonestar boards.
Can you QS (Quantity Survey) my project?
Woodland Acoustics does not provide quantity surveying services, we recommend getting in touch our installation partners for QS and quoting.
How do I know what system to choose?
Choosing the right acoustic system can be complicated, contact us and our Acoustic experts will offer guidance on the best solution for your specific project. With our own acoustic engineers specialising in both PhoneStar and Pliteq acoustic systems we can provide comprehensive recommendations. Get in touch.
What is your lead time?
All products are stocked in New Zealand and can be dispatched within 24hours. For orders over 1000sqm we recommend giving 3 months notice to ensure adequate stock is available.